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FAQ: Frequently Asked Questions about Hotel Montecarlo
Questions & Answers
This page contains all the answers to frequently asked questions about Hotel Montecarlo in Bibione.
TIMETABLES
What is the check -in and check-out time for those who book directly?
Check-in: from 1:00 p.m.
Check out: by 10:00 a.m. on the day of departure
Can I arrive after 1 p.m.?
Yes, our reception is open 24 hours a day.
What are the restaurant schedules?
Breakfast: entrance 07:30 a.m. - 9:30 a.m. Montecarlo Café 10:00 a.m. - 12:00 p.m.
Lunch: entrance 12:30 p.m. - 1:15 p.m. Montecarlo Café & Lounge lunch 12:00 p.m. - 3:00 p.m.
Cena: entrance 7:30 p.m. – 8:15 p.m.
Check-in: from 1:00 p.m.
Check out: by 10:00 a.m. on the day of departure
Can I arrive after 1 p.m.?
Yes, our reception is open 24 hours a day.
What are the restaurant schedules?
Breakfast: entrance 07:30 a.m. - 9:30 a.m. Montecarlo Café 10:00 a.m. - 12:00 p.m.
Lunch: entrance 12:30 p.m. - 1:15 p.m. Montecarlo Café & Lounge lunch 12:00 p.m. - 3:00 p.m.
Cena: entrance 7:30 p.m. – 8:15 p.m.
SERVICES
Where do I park my car?
There is a parking lot with blue stripes in front of the hotel reserved for guests, who will be given a ticket at check-in which must be displayed prominently inside the car for the entire stay. Alternatively, we have a garage, available upon reservation at the daily price of € 15.00.
Is there the possibility to connect to the Internet?
Yes, Internet connection is available via WI-FI throughout the hotel (including the outdoor terraces and the Lounge bar).
Is there a private beach at the hotel? Is the beach included in the price? What does the beach service include?
The hotel has a beach reserved for its guests. The service is included in the price for guests who book directly. It includes a beach umbrella and two sunbeds.
Is it possible to book the beach umbrella in the first row?
We take the different needs into consideration and will do our best to meet your wishes at no extra charge.
Are beach and pool towels provided?
In some types of rooms beach towels are already included as a service, along with the beach bag. In the types of rooms where this service is not included, it is available upon request with an additional fee of € 10.00.
Is it possible to stay later than the check-out time?
The late check-out service is possible only if there are no arrivals in the same room. For this service there is an additional fee. Please ask the reception if it is possible to stay later than the check-out time.
Do pool seats have to be reserved?
Pool seats cannot be reserved. Please do not occupy them with towels.
Is it possible to rent bikes?
City-bike rental is available free of charge. In addition, we have new E-Bikes (electric) available for an additional fee and upon reservation.
If my child is sick?
We collaborate with excellent family doctors, available for visits in the hotel or at their clinics. Besides, a medical service is active in Bibione and the first aid station is located 2 km from the hotel.
Are strollers provided?
We have different types of strollers for children, available free of charge to our guests.
Are pets allowed?
We are equipped to accept small dogs, maximum 5 kg. It is not allowed to enter the restaurant and breakfast rooms and the private beach of the hotel. The beach of Pluto is available for dogs in Bibione, only upon reservation.
Is there a gym in the hotel?
On the top floor of the hotel you will find a gym with Technogym equipment and a panoramic terrace.
Does the hotel offer a laundry service to guests?
It is possible to request this service, the hotel employs the services of an external laundry. The service is not free.
Are there rooms equipped for the disabled?
The rooms equipped for the disabled are of the Superior type.
In these rooms there are no steps to access the services. The bathroom is equipped with safety handles and appropriate spaces for walking. The shower has a tip-up seat.
There is a parking lot with blue stripes in front of the hotel reserved for guests, who will be given a ticket at check-in which must be displayed prominently inside the car for the entire stay. Alternatively, we have a garage, available upon reservation at the daily price of € 15.00.
Is there the possibility to connect to the Internet?
Yes, Internet connection is available via WI-FI throughout the hotel (including the outdoor terraces and the Lounge bar).
Is there a private beach at the hotel? Is the beach included in the price? What does the beach service include?
The hotel has a beach reserved for its guests. The service is included in the price for guests who book directly. It includes a beach umbrella and two sunbeds.
Is it possible to book the beach umbrella in the first row?
We take the different needs into consideration and will do our best to meet your wishes at no extra charge.
Are beach and pool towels provided?
In some types of rooms beach towels are already included as a service, along with the beach bag. In the types of rooms where this service is not included, it is available upon request with an additional fee of € 10.00.
Is it possible to stay later than the check-out time?
The late check-out service is possible only if there are no arrivals in the same room. For this service there is an additional fee. Please ask the reception if it is possible to stay later than the check-out time.
Do pool seats have to be reserved?
Pool seats cannot be reserved. Please do not occupy them with towels.
Is it possible to rent bikes?
City-bike rental is available free of charge. In addition, we have new E-Bikes (electric) available for an additional fee and upon reservation.
If my child is sick?
We collaborate with excellent family doctors, available for visits in the hotel or at their clinics. Besides, a medical service is active in Bibione and the first aid station is located 2 km from the hotel.
Are strollers provided?
We have different types of strollers for children, available free of charge to our guests.
Are pets allowed?
We are equipped to accept small dogs, maximum 5 kg. It is not allowed to enter the restaurant and breakfast rooms and the private beach of the hotel. The beach of Pluto is available for dogs in Bibione, only upon reservation.
Is there a gym in the hotel?
On the top floor of the hotel you will find a gym with Technogym equipment and a panoramic terrace.
Does the hotel offer a laundry service to guests?
It is possible to request this service, the hotel employs the services of an external laundry. The service is not free.
Are there rooms equipped for the disabled?
The rooms equipped for the disabled are of the Superior type.
In these rooms there are no steps to access the services. The bathroom is equipped with safety handles and appropriate spaces for walking. The shower has a tip-up seat.
RESTAURANT
Is there a dress code to enter the restaurant?
Dress code is elegant casual. Beachwear and flip-flops are not allowed.
Is the restaurant service buffet or a la carte?
The breakfast in our room on the ground floor is buffet style (now buffet assisted in compliance with the anti-Covid protocol). For those who wish to sleep a little longer, after 9.30 am, we serve breakfast at the table at the Montecarlo Café, near the pool.
At the Principessa Grace restaurant, meals are served at the table, while salads and appetizers are buffet style (now buffet assisted in compliance with the anti-Covid protocol).
How much does an extra meal cost?
An extra lunch or dinner for guests staying at the hotel or visitors of guests staying at the hotel costs € 25.00 per person (drinks not included). For external guests € 30.00 (drinks not included).
Is there a personalized menu for those suffering from celiac disease, vegetarians, those with intolerance (lactose, albumin, etc.)?
The hotel kitchen is equipped to satisfy every need of our guests.
You can mention your dietary needs at the time of booking.
Is it possible to request a menu for small children?
You can ask the kitchen or the restaurant to heat up baby food or prepare soups. Please contact the reception desk for further information.
Is there a separate menu for room service?
For room service, you can contact our Montecarlo Café and place your order according to the menu of the day.
Dress code is elegant casual. Beachwear and flip-flops are not allowed.
Is the restaurant service buffet or a la carte?
The breakfast in our room on the ground floor is buffet style (now buffet assisted in compliance with the anti-Covid protocol). For those who wish to sleep a little longer, after 9.30 am, we serve breakfast at the table at the Montecarlo Café, near the pool.
At the Principessa Grace restaurant, meals are served at the table, while salads and appetizers are buffet style (now buffet assisted in compliance with the anti-Covid protocol).
How much does an extra meal cost?
An extra lunch or dinner for guests staying at the hotel or visitors of guests staying at the hotel costs € 25.00 per person (drinks not included). For external guests € 30.00 (drinks not included).
Is there a personalized menu for those suffering from celiac disease, vegetarians, those with intolerance (lactose, albumin, etc.)?
The hotel kitchen is equipped to satisfy every need of our guests.
You can mention your dietary needs at the time of booking.
Is it possible to request a menu for small children?
You can ask the kitchen or the restaurant to heat up baby food or prepare soups. Please contact the reception desk for further information.
Is there a separate menu for room service?
For room service, you can contact our Montecarlo Café and place your order according to the menu of the day.
BEDROOMS
Is it possible to have a room with a balcony?
All rooms in the hotel have a balcony.
Is there air conditioning in the room?
All rooms are equipped with air conditioning. The service is included in the price.
Do the rooms have a refrigerator?
All rooms have a small refrigerator available free of charge. The mini-bar service is upon request and drinks not included in the price.
Are there cots or rails to prevent children from falling?
We can provide all the necessary equipment for our youngest guests upon request and included in the price: cots, camp beds, baby bath tubs, changing tables, potties, toilet seat reducers, bottle warmers or tea makers, baby phones.
All rooms in the hotel have a balcony.
Is there air conditioning in the room?
All rooms are equipped with air conditioning. The service is included in the price.
Do the rooms have a refrigerator?
All rooms have a small refrigerator available free of charge. The mini-bar service is upon request and drinks not included in the price.
Are there cots or rails to prevent children from falling?
We can provide all the necessary equipment for our youngest guests upon request and included in the price: cots, camp beds, baby bath tubs, changing tables, potties, toilet seat reducers, bottle warmers or tea makers, baby phones.
BOOKING AND PAYMENT METHODS
What advantages do I have if I book directly?
Check-in time is early for those who book directly, and also the beach service is always included. Some types of rooms provide additional services reserved for direct customers of the hotel, such as beach towels, beach bag, tea-maker; and a personalized service that always meets your needs.
Is the tourist tax included in the price?
The tourist tax is not included in the price.
Can I pay by credit card?
Yes, we accept all major credit cards, Visa, MasterCard and the Maestro and CartaSì circuits.
What are the cancellation policies?
The cancellation policies are different depending on the offer booked. (non-refundable/refundable/special offer)
Is it possible to make an insurance in case I have to cancel the reservation?
You can insure any amount paid for the reservation: the deposit or the entire stay. We collaborate with Allianz, click here for more information
Check-in time is early for those who book directly, and also the beach service is always included. Some types of rooms provide additional services reserved for direct customers of the hotel, such as beach towels, beach bag, tea-maker; and a personalized service that always meets your needs.
Is the tourist tax included in the price?
The tourist tax is not included in the price.
Can I pay by credit card?
Yes, we accept all major credit cards, Visa, MasterCard and the Maestro and CartaSì circuits.
What are the cancellation policies?
The cancellation policies are different depending on the offer booked. (non-refundable/refundable/special offer)
Is it possible to make an insurance in case I have to cancel the reservation?
You can insure any amount paid for the reservation: the deposit or the entire stay. We collaborate with Allianz, click here for more information
WHERE WE ARE
Where is the hotel?
The hotel is located in Bibione - Lido del Sole: it is located between Bibione Spiaggia and Bibione Pineda.
Is it far from the beach?
The hotel is just in front of the sea.
Is it far from the center of Bibione?
The hotel is about 800 meters from the center and Bibione Spiaggia, where there is the pedestrian promenade, the main commercial artery of the resort.
How can I reach your hotel by car?
Highway A4 Venice - Trieste: Portogruaro Exit or Latisana Exit, continue to Bibione - Lido del Sole, Direction Via Veneto, 27.
The hotel is located in Bibione - Lido del Sole: it is located between Bibione Spiaggia and Bibione Pineda.
Is it far from the beach?
The hotel is just in front of the sea.
Is it far from the center of Bibione?
The hotel is about 800 meters from the center and Bibione Spiaggia, where there is the pedestrian promenade, the main commercial artery of the resort.
How can I reach your hotel by car?
Highway A4 Venice - Trieste: Portogruaro Exit or Latisana Exit, continue to Bibione - Lido del Sole, Direction Via Veneto, 27.
How can I reach the hotel by train or by plane?
The nearest train station is in Latisana, about 30 km from Bibione, from there you can reach the hotel by bus or cab. The nearest airports are Treviso - A. Canova (80 km) and Venice - Marco Polo (90 km).
Do you organize transfers from/to the airport/train station?
Yes, you can contact us to arrange a private transfer. Alternatively, there is an excellent shuttle bus service from the main airports of Venice / Treviso in the direction of Bibione Bus Station.
The nearest train station is in Latisana, about 30 km from Bibione, from there you can reach the hotel by bus or cab. The nearest airports are Treviso - A. Canova (80 km) and Venice - Marco Polo (90 km).
Do you organize transfers from/to the airport/train station?
Yes, you can contact us to arrange a private transfer. Alternatively, there is an excellent shuttle bus service from the main airports of Venice / Treviso in the direction of Bibione Bus Station.
WELLNESS
How can I reach the spa?
Bibione Thermae is located 700 meters from the hotel, easily reachable on foot with the beautiful cycle-pedestrian path in front of the sea, just in front of the hotel.
Alternatively you can reach them by car in 5 minutes, or with our bikes, all equipped with padlock.
Do you have a wellness center?
Our Wellness Suite Private SPA, with Turkish bath and Starpool sauna, have a large emotional shower and terrace facing the sea with a private whirlpool.
Can we book a massage?
Yes of course, we are affiliated with a nearby massage center that offers also the main aesthetic services. We are also affiliated with Bibione Thermae.
How can I book the treatments at the SPA of Bibione Thermae?
Calling at the number 0431 441111 directly.
Are there advantages for those who book a cycle of spa treatments at Bibione Thermae and also a stay in hotel?
The hotel, affiliated with Bibione Thermae, offers a 10% discount on the hotel price list, for guests who show appropriate documentation issued by the Spa, certifying the purchase of a cycle of spa treatments, both in affiliation with the National Health Service and for a fee, to be presented at the hotel reception within 24 hours of arrival. The discount cannot be combined with other offers and applies exclusively to the person who benefits from the cycle of care (excluding companions). The discount from the hotel is only possible for a stay of at least 12 days. The guest must book directly with the hotel to take advantage of the discount.
Bibione Thermae is located 700 meters from the hotel, easily reachable on foot with the beautiful cycle-pedestrian path in front of the sea, just in front of the hotel.
Alternatively you can reach them by car in 5 minutes, or with our bikes, all equipped with padlock.
Do you have a wellness center?
Our Wellness Suite Private SPA, with Turkish bath and Starpool sauna, have a large emotional shower and terrace facing the sea with a private whirlpool.
Can we book a massage?
Yes of course, we are affiliated with a nearby massage center that offers also the main aesthetic services. We are also affiliated with Bibione Thermae.
How can I book the treatments at the SPA of Bibione Thermae?
Calling at the number 0431 441111 directly.
Are there advantages for those who book a cycle of spa treatments at Bibione Thermae and also a stay in hotel?
The hotel, affiliated with Bibione Thermae, offers a 10% discount on the hotel price list, for guests who show appropriate documentation issued by the Spa, certifying the purchase of a cycle of spa treatments, both in affiliation with the National Health Service and for a fee, to be presented at the hotel reception within 24 hours of arrival. The discount cannot be combined with other offers and applies exclusively to the person who benefits from the cycle of care (excluding companions). The discount from the hotel is only possible for a stay of at least 12 days. The guest must book directly with the hotel to take advantage of the discount.